PROCESSING & SHIPPING INFO
Thank goodness for online shopping amiright...
The only dreaded part is the painful wait at the letterbox awaiting all your goods!
Ive tried to make Shipping super easy for you and with the current state of the postal system in mind I have come up with the following
FREE Stamped Envelope Post for Sticker Only Orders - This is UNTRACKED! Postage times may take up to 5 weeks to arrive
You can upgrade to Tracked ($2.95) or Express ($7.95)
Parcel Post
FLAT RATE $8.00
EXPRESS $12
FREE TRACKED Post for all orders over $100 (Australia Only)
See below for international
Please be aware Auspost is extremely delayed at the moment, Please expect delays, You will be sent your tracking number as soon as your item has been packed, please allow 24hours for this tracking number to become active. Once I have shipped your parcel I can no longer make any changes or enquires as to when it will arrive to you
PROCESSING TIMES
Please allow up to 5 working days for your order to be processed particularly during busy seasons, holidays and new release launches, I am a one woman show with a toddler at home and I do my best to have orders out quickly, however due to the handmade nature of some of my products, time and care is needed.
If you require your order to be shipped immediately please contact me PRIOR to making your purchase to ensure I can accommodate your request
Once your order is placed you will receive an email of confirmation and once your order has been made and a shipping label is printed you will receive a 2nd email, This will include your tracking, Once you've received that email, expect your parcel to be dispatched within 48 hours (minus weekends/holidays) You can then follow the delivery via the Auspost link.
DELIVERY ISSUES
Once I drop off your parcel to my local Post Office, It is then in the hands of the delivery gods, I can't see anymore info than what you see on your tracking, If your tracked parcel gets to the 3-4 week mark and its still not moving in your tracking, please open an enquiry online with Auspost and also notify me, Ill do the same at my end. I will do all I can to chase up your delivery and lodge an enquiry also. These things happen, especially with the overloaded system and high numbers at the moment.
INTERNATIONAL SHIPPING
I am able to ship internationally, Please add your postal address at checkout like usual, If your items are heavy (ie. Mugs) and you are not sure about the shipping cost please feel free to email me and I can double check this for you, As parcel pricing is determined by weight, this can become expensive but Im happy to check
CONTACT ME
If you have any concerns please send me an email at hello@somethingcool.com.au Office Days Tues - Friday