FAQ

Ive listed here all the FAQ I get, If theres anything else, Pop over to my Instagram, ill be happy to answer! 

STICKERS

Are the stickers waterproof? All the Diecut stickers are weatherproof! They have a protective layer to protect the image from moisture, humidity and UV. Stickers are commonly used on Waterbottles and car windows and hold up very well. I recommend handwashing and drying after.

Who draws the designs? ME!!! All designs have been drawn by me, I use an iPad and the program Procreate to create my illustrations

KEYRINGS

Are they double sided? No, they are not. The reason being, My prices would have to increase quite a lot and I wouldn't be able to print words and phrases as the back side would be reversed, I have opted to have these made single sided, The back is a white textured finish

What are they made from? The keyrings are die cut acrylic, they have a plastic attachment with a silver metal ring, The image is printed onto the reverse 

MUGS

Are the mugs dishwasher safe? YESS!!! Yes they are, you can also put them in the microwave

Do you make the mugs yourself? The physical mug, no, BUT Yes, I print each mug using sublimation, Each mug is made to order! 

Help, My mug arrived broken! That's shit!! I'm so sorry! Please email me at hello@somethingcool.com.au and include a couple of pictures of the mug and the packaging condition, Ill sort it out right away!

SHIPPING

How much is shipping? Sticker only orders can be sent by envelope for FREE! This is UNTRACKED and letter mail so it can be a long wait, You can upgrade to tracked for $2.95 or express tracked for $7.95 

Parcels - I have a FLAT RATE of $10.00, This is a discounted rate and I try to keep it low for you! This includes tracking as well 

Express Parcels are also at a flat rate of $12.00 - Discounted rate  

I do offer FREE shipping for all orders over $120, This is automatically calculated at Checkout 

 

CUSTOM DESIGNS 

Do you offer custom Designs? Currently I don't, However sign up to my newsletter and follow my Instagram because in the coming months I have an idea to launch that will allow custom orders to be placed! COMING SOOOOOON!